Keystone Central School District - Title I Complaint Procedure
Complaint Procedures for Federally Funded Programs Operating within Keystone Central School District
Title IX – General Provisions of No Child Left Behind
The following individuals are responsible for this procedure:
- Director of Curriculum and Federal Programs
- Director of Special Education
Any public or nonpublic school parent or teacher, other interested person, or agency may file a complaint.
All complaints must:
- Be in writing (accommodations will be made, if requested)
- Be signed by the person or agency representative filing the complaint
- Specify the requirement of law or regulation being violated and the related issue, problem, and/or the concern
- Contain information/evidence supporting the complaint
- State the nature of the corrective action desired
Filing a Complaint:
- Submit the complaint in writing to the respective KCSD’s director/supervisor in charge of the program to which the complaint is being filed. Descriptive or supportive information concerning the complaint may accompany the letter. It is recommended that a copy of the complaint and any attachments are kept for the complainant's records.
- When the written complaint is received, the coordinator/supervisor or designee for the respective program will review the complaint, and contact the parents/guardian within ten (10) business days to schedule a meeting for review of the specific concerns within the complaint. Complaint meetings are typically scheduled within twenty (20) business days following the receipt of the complaint. Within twenty (20) business days following the meeting, the coordinator/supervisor or designee for the respective program will provide a written response to the complainant.
Filing an Appeal:
- Individuals not satisfied with the written decision of the program coordinator/supervisor or who have not received a reply to their formal complaint within the specified time period may appeal the complaint in writing to the director of student services. The appeal must be filed in writing and received within fifteen (15) calendar days of the coordinator/supervisor’s decision or the date when a response was to have been made.
- The director of student services will respond to the appeal using a timeline and procedures similar to the procedures followed by the coordinator/supervisor including: (a) the option of arranging a hearing within ten (10) business days of receipt of the appeal; and (b) providing a written decision within ten (10) business days following the appeal hearing, if held. When the issue appealed is unusually complicated, an additional twenty (20) business days may be taken by the director of student services in order to fully investigate the matter. Upon reaching a decision, the director of student services will provide a written response to the complainant.
- Individuals not satisfied with the written decision of the director of student services may further appeal the complaint to the ombudsman in the Office of the Superintendent. Once the decision of the director of student services has been received, the appeal must be filed in writing and received within fifteen (15) calendar days of that decision. The ombudsman in the Office of the Superintendent will research and evaluate the appeal and issue a written decision on behalf of the superintendent within twenty (20) business days.
- Individuals not satisfied with the written decision of the superintendent may further appeal the complaint to the Keystone Central School District Board of Education. The appeal must be filed in writing and received within thirty (30) calendar days of the superintendent’s decision.
Filing a Complaint with the Federal Government:
- Anyone who believes that an educational institution that received federal financial assistance has discriminated against someone on the basis of race, color, national origin, sex, disability, or age may file a complaint. The person or organization filing the complaint need not be a victim of the alleged discrimination, but may complain on behalf of another person or group. Complainants may file a complaint with the Office of Civil Rights (OCR) online at the following website:
**NOTE: Personnel actions are the exclusive responsibility of the superintendent of schools and are not subject to public complaint procedures.**